Privacy Policy – True Blue Gems

This Privacy Policy applies to all personal information collected by True Blue Gems (“we”, “us”, or “our”) via our website: https://truebluegems.com.au/ (“Website”).

1. Information We Collect

The type of personal information we collect depends on how you use our Website. The personal information we may collect includes:

Name
Address
Email address
Phone number

2. Types of Information

Under the Privacy Act 1998 (Cth) (“Privacy Act”), information is classified as Personal Information or Sensitive Information.

2.1 Personal Information

Personal Information is information or an opinion about an identified individual or someone reasonably identifiable:

whether the information is true or not; and
whether or not the information is recorded in material form.

If the information does not identify you or make you reasonably identifiable, it is generally not considered Personal Information.

2.2 Sensitive Information

Sensitive Information includes information about an individual’s:

racial or ethnic origin
political opinions
political association membership
religious or philosophical beliefs
trade union or professional body membership
criminal record
health information

We only use Sensitive Information:

for the primary purpose for which it was collected
for a directly related secondary purpose
with your consent, or where required/authorised by law

3. How We Collect Personal Information

We may collect Personal Information when you:

input information into our Website or related applications
communicate with us directly
provide information in any other way

We may also use cookies to:

identify when you use the Website
customise your user experience

Cookies generally do not personally identify you.

We typically only collect your information directly from you. However, if we receive information from a third party, we will take reasonable steps to make you aware of this.

We generally do not collect Sensitive Information. If we do, we comply with the rules outlined above.

4. Purpose of Collection

We collect Personal Information to:

provide you with the best service experience
communicate with you about updates or developments in our business

We may disclose Personal Information to:

service providers assisting with Website operations
maintenance or support personnel acting in their normal duties

Direct Marketing

By using our Website, you consent to receiving direct marketing from us. We only send direct marketing material if:

the information was collected directly from you
the content is reasonably expected by you

We do not use Sensitive Information for direct marketing.

All marketing communications will include an unsubscribe option.

5. Security, Access & Correction

We store Personal Information securely to protect it from:

unauthorised access
misuse
modification
disclosure

When no longer needed, we take reasonable steps to destroy, anonymise, or de-identify your information. Most Personal Information in our records is kept for a maximum of 1 year to satisfy record-keeping obligations.

Under the Australian Privacy Principles (APPs):

APP 12 allows you to request access to your Personal Information
APP 13 allows you to request corrections to inaccurate information

To make such a request, please contact us using the details at the end of this Policy.

6. Complaint Procedure

If you wish to make a complaint about how we handle your Personal Information:

Contact us using the details below
We will review your complaint and may ask for more information
If the complaint is valid, we will work with you to address and resolve the issue

If you remain dissatisfied, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

7. Overseas Transfer of Personal Information

We do not disclose Personal Information to recipients outside Australia unless you specifically request this.

If you request an overseas transfer:

the overseas recipient is not required to follow Australian Privacy Principles
we are not liable for mishandling of your information by that recipient

8. Contact Us

If you have questions, want to access or correct your Personal Information, or wish to make a complaint, please contact:

Email: care@truebluegems.com